Harikesh

I have raised a grievance regarding the non-acceptance of credit card payments while recharging prepaid cards at the counter of Aqua line metro stations. Specifically, QR payments through UPI with linked credit cards.
I have posted my complaint in person at Aarey JVLR station, Complaint cell copy No 134.

This hack is followed by few merchants inorder to avoid a small commission loss from the card service provider.
I hope MMRDA wont fall under that category.

This is an issue that can be sorted without breaking much of a sweat.
Please look into it and, if possible, kindly enable the function.

Also,
I faced a few hurdles when I asked the customer service executive to produce the complaints register to lodge my complaint at Aarey JVLR station.
He asked me to wait till his manager came. Yes, the manager came in less than a minute, which is highly appreciated.
However, it is good practice to produce the complaint register when a customer requests it without further questioning and delay.
I think that is a global practice.
I had a word with the official, and he informed me that he was instructed by his higher-ups to follow this protocol before producing the register to the customer.

I genuinely feel that MMRDA needs to re-examine this procedure to ensure a better flow of feedback.

I hope you can look into this as well.

Once again, I reiterate that this is not a complaint against the officials; on the contrary, they were very helpful, and their engagement was more than affable, but a humble suggestion for improvement in the system.
KAIZEN