Project Features

The Web Portal provides features beneficial to both citizens and employees.

Information services :

• Plans and policies - available to all in the "About us -> Policies & plans" section
• Search - search option gives a comprehensive list of sections and documents matching the search string.
• RTI - mandatory information is already available on website
• Updated Information on MMRDA, its activities and developments in the Mumbai Metropolitan Region
• W3CAG Complaint and Disabled Friendly Interface
• Official e-mail & Internal Employee Portal
• Hosted in GOV.IN Domain
• Facebook Integrated
• SMS s configured for Server Down scenarios

Citizen services available in the website:

• Online request submission - Requests can be submitted and tracked online
• Integration with e-Mail and SMS - For requests submitted online and automated email and SMS to be sent to applicant at each stage of processing (submission, processing and completion)
• Service Forms - Forms will be available online and can be downloaded from the website
• Feedback and Complaint - The user can also provide feedback and complaint to MMRDA officials through this Web Portal
• Recent vacancies, tenders and publications are also available on the website
• Citizen Services: Discussion Forum, Grievance & Complaint Management Module, feedback, RTI, News s etc.
• Helpdesk Set up for Proactive Weekly Updated Content Mechanism

Employee services available in website :

• The Web Portal has provision to login where MMRDA officials can login and get role based Dashboard for easy access
• The Dashboard has many features like
  • Meeting Management
  • Processing Online Services
  • Complaint Management
  • Profile Management
  • Task Management
  • Email access
  • Chat