Ranajoy
Last Name
Chakraborty
Email ID
ranajoychakraborty@gmail.com
Mobile Number
9819734479
Complaint Details
Dear Sir / Madam
This is to inform that , we are facing a severe trouble on a daily basis at the toll booth in Atal Setu (Ulwe node Intersection) .
Fast tag lanes are mostly closed at peak hours . Cash Lanes are also mismanaged . On the top of this their shift changes by 8 am/ 8 pm , when they keep the system in operational for 5-10 mins . This causes clogging at both time and average wait time is nearly 7-10 min on each side . This has been raised with the supervisor available and staffs has been extremely rude whenever this is raised.
We are daily commuters & paying a hefty amount of toll on every trip , that too through fast tag.
If we need to wait 7-10 min to clear toll
on each occasion, certainly it's not a great experience.
Would request you to look into the matter urgently . There is hardly any traffic nowadays, am afraid with increasing numbers of commuters the experience will get worsen (as good as any other genric toll naka).
This is to inform that , we are facing a severe trouble on a daily basis at the toll booth in Atal Setu (Ulwe node Intersection) .
Fast tag lanes are mostly closed at peak hours . Cash Lanes are also mismanaged . On the top of this their shift changes by 8 am/ 8 pm , when they keep the system in operational for 5-10 mins . This causes clogging at both time and average wait time is nearly 7-10 min on each side . This has been raised with the supervisor available and staffs has been extremely rude whenever this is raised.
We are daily commuters & paying a hefty amount of toll on every trip , that too through fast tag.
If we need to wait 7-10 min to clear toll
on each occasion, certainly it's not a great experience.
Would request you to look into the matter urgently . There is hardly any traffic nowadays, am afraid with increasing numbers of commuters the experience will get worsen (as good as any other genric toll naka).
Application Id
21194030
State/UT
Division
Status
Reply Comment
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve been facing at the Ulwe node intersection toll plaza. Your concerns regarding the closure of FASTag lanes, shift change delays, and staff behaviour are important and have been noted seriously. We are escalating this matter to the toll operations team for immediate review and corrective action. Our goal is to ensure a smooth and efficient experience for all commuters, and your feedback is vital in helping us improve.
Department Name
Engineering Division
Complaint Type
Comment (Forward to another department)
Please do needful.
